Snapped this morning, swapped by this afternoon.
That bang from the garage was your torsion spring letting go. Metro trucks carry standard and high-cycle 25,000-rated springs for the doors in Legacy Park, Brookstone, Cherokee Run, Grand Oaks, and the Kennesaw Mountain streets, sized to your door's weight, never guessed. Call before noon and we're usually there same-day, about 30 minutes up I-75 from our Douglasville shop.
Metro Garage Doors replaces both torsion springs in one Kennesaw visit, same-day for most calls received before noon. Trucks run up I-75 from our Douglasville HQ, about 30 minutes, stocked with standard 10,000-cycle and high-cycle 25,000-rated springs sized to your door's weight. Family-owned since 1979, W-2 techs only, never subcontracted, quoted in writing before any work begins.
Most Kennesaw garage door companies pick one, residential or commercial. We do both, with separate dispatch tracks. Residential calls go on the morning route; commercial emergencies (loading docks, security grilles) get prioritized regardless of time.
Phones answered 24/7. Kennesaw and Acworth are on the same morning dispatch route from our Douglasville shop. Call before noon and a real Metro tech is usually at your door same-day.
Town Center retail and Barrett Pkwy fleet bays use our quarterly preventive-maintenance contracts. Lubrication, balance, sensor calibration, motor diagnostics, caught quarterly so emergencies (and downtime) stop happening.
Forty-seven years of garage door work in Cobb County's growth corridor. Two distinct call profiles split the workload right down the middle.
Residential Kennesaw is mostly the master-planned subdivisions built between 1990 and 2010, Legacy Park, Cherokee Run, Grand Oaks, and the Brookstone golf-course homes (technically straddling the Acworth line). The Harrison HS and Kennesaw Mountain HS feeder neighborhoods, the Kennesaw Mountain residential streets just south of the National Battlefield, and the older homes near downtown Kennesaw and the railroad museum round out the residential coverage. Most calls are first-cycle torsion spring failures from 15-to-25-year-old original springs hitting their cycle limit, plus end-of-life opener swaps from 2000s-vintage LiftMasters and Genies.
Commercial Kennesaw is the Barrett Pkwy / Cobb Pkwy / Town Center retail and light-industrial corridor, easily one of the highest-density commercial garage door zones in our service area. Sectional overhead doors at Town Center retail, rolling steel at fleet bays and dealerships along Cobb Pkwy, fire-rated doors at the older warehouse stock off Cherokee St and George Busbee Pkwy, security grilles at storefronts. Commercial gear has a different failure profile than residential, motor and chain assemblies wear out on heavy-cycle doors, and the cost of being down for a day is usually 10× the cost of the repair. That's why Town Center retail and Barrett Pkwy fleet bays use our quarterly preventive-maintenance contracts.
Kennesaw State University housing developments and the rental-heavy neighborhoods around them get a separate sub-profile: more wear from heavier door cycling, more landlord-funded preventive work. We service these on the residential track but with longer-cycle spring upgrades by default since rental properties get more lifetime usage than owner-occupied homes.
Don't operate a door with a broken or fatigued spring, block it and call (770) 526-1214. We're at most Kennesaw driveways the same business day.
The single most common call we get from 30152. Legacy Park, Cherokee Run, and Grand Oaks were built between the late 1990s and mid-2000s, so their original springs are hitting the 10,000-cycle limit right on schedule. The door is now too heavy to lift safely, 200-plus pounds without spring tension. We replace both springs and balance-test in one visit.
Springs fade before they snap. We catch this constantly in the Harrison HS and Kennesaw Mountain HS feeder subdivisions, where doors are 15 to 25 years old and the original springs are in their final stretch. Replacing now is the same job as replacing after the bang, minus the stuck-car emergency. Scheduled appointment, both springs, sized to the door's actual weight.
The rental-heavy blocks around Kennesaw State cycle doors far harder than owner-occupied homes, tenants in and out all day burn through a standard 10,000-cycle spring in a fraction of its rated years. We default to high-cycle springs on rental properties, roughly 2.5x the life for a small per-spring premium, and put the numbers in a written quote for the owner.
Repair, replacement, openers, springs, commercial doors, and maintenance contracts, all in-house, all from the same Douglasville shop, all backed by The Metro Promise.
Springs, cables, rollers, panels, same-day, quoted in writing, real Metro techs.
Rolling steel, sectional, fire-rated, security grilles. Town Center retail and Barrett Pkwy fleet bays.
Quarterly preventive maintenance for retail, fleet, and warehouse doors. Stop downtime before it starts.
LiftMaster, Genie, Chamberlain, Marantec. myQ smart-home upgrades welcome.
Drive 30 minutes to the Douglasville showroom, see real Wayne Dalton and CHI doors.
GreenSky financing through Synovus Bank. 0% APR options available on qualifying installations.
A few of the recent jobs across Legacy Park, Brookstone, Cherokee Run, and the Barrett Pkwy retail corridor. Every door we touch is one we'd put back on our own house.
When Metro answers the phone, a Metro tech shows up. Never a subcontractor. Every tech trains in our Douglasville shop and is certified on both residential and commercial systems. The Kennesaw route runs up I-75 every week, Town Center, Barrett Pkwy, and the Brookstone subdivisions.
Want to meet the full team? See every Metro tech →
Every door is different, especially across the residential-and-commercial split that defines Kennesaw. We don't publish flat-rate prices. What we do guarantee: an upfront written number before any work starts, the same hourly rate every day, and a repair backed for life.
Every Kennesaw job priced before we start, in writing. The number on your estimate is the number on your invoice. No surprises, no add-ons after the fact.
Every Metro technician is a W-2 employee. Never a subcontractor. Trained in our Douglasville shop, dispatched in branded Metro trucks. The name on the door matches the name on the paycheck.
Every repair is covered by The Metro Promise, lifetime workmanship plus a 90-day make-it-right guarantee. If our work fails, we come back at no charge.
What you see is what you pay, residential or commercial, backed for life.
"Spring snapped on a Tuesday morning at our Legacy Park house. Called Metro at 7:45, Brandon was in our driveway by 11. Both springs replaced with high-cycles, gone by 12:30. No upsell, no Cobb County premium, fair price. Best garage door call I've had in 11 years here."
"Our retail bay rolling steel door died right before opening on a Saturday, this is a mid-range/day store. Called Metro on the emergency line at 8 AM, tech was there by 10:15 with a replacement motor on the truck. Back in business by lunch. Switched to their quarterly maintenance contract immediately afterward."
"Replaced our entire double door at our Brookstone house, carriage-style doors with windows, dual LiftMaster 8500W openers. Jake came up Saturday for the consult, walked us through three options, ordered, installed in one morning. Crew was clean, the work is gorgeous, and the written estimate matched the final invoice exactly."
Based on 1,200+ reviews across both Metro locations, 4.9★ on Google, A+ on BBB, 4.9★ on HomeAdvisor, 4.9★ on Thumbtack · Read all reviews →
The shop's been at 12871 Veterans Memorial Hwy since the 1980s, about 30 minutes south of Kennesaw via I-75. Free parking. Showroom open six days a week.
Just outside Kennesaw? Call (770) 526-1214, we serve 100+ Atlanta-metro neighborhoods.
Don't see your question? Call us, we love nerding out on doors.
Call now for same-day spring replacement across 30144 and 30152. Both springs sized to your door, wound to spec, balance-tested, and backed by lifetime workmanship on the labor.
