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Family-owned in Douglasville since 1979 →
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The Metro Promise · Since 1979

Forty-seven years of standing behind the work.

A written workmanship guarantee on every install. A 90-day window where you can pick up the phone and say "this isn't right" — and we make it right, on us. Upfront pricing on every job. Manufacturer warranties documented on your invoice. The same standard since 1979.

Lifetime workmanship
90-day make-it-right
Upfront pricing
Manufacturer warranties

A statement, in writing

"We've spent forty-seven years earning Atlanta's trust — one garage door at a time, one neighborhood at a time. We don't subcontract. We don't bait-and-switch. We don't disappear after the truck pulls away.

Every Metro install carries our written workmanship guarantee for life. Every Metro job — install or repair — carries our 90-day make-it-right window. Every price is quoted in writing before we start.

If we miss the mark, we come back. That's the Promise. It's the only way we know how to run a family business."

— The Metro family
Family-owned · Douglasville, GA · Since 1979

What's actually in the Promise

Three guarantees. One written standard.

Plain-language commitments that show up on your work order — not buried in fine print.

01

Lifetime workmanship guarantee

Every new install. For as long as you own the door.

  • Covers labor and installation work performed by Metro technicians
  • If a problem traces back to how we installed it, we come back at no charge
  • Transferable to one subsequent homeowner if you sell the house
Documented on your install invoice
02

90-day make-it-right guarantee

If you're not delighted with the work — for any reason — we come back. On us.

  • Applies to every job: install, repair, tune-up, opener swap
  • No charge for the return visit, no debate about whether it's "covered"
  • If we can't fix it, we discuss a refund or credit — your call
90 calendar days from the date of service
03

Upfront pricing — every job

The price is quoted in writing before we start the work.

  • Diagnostic happens first; the quote comes second
  • You sign off on the price before any wrench turns
  • If we discover something mid-job, we stop and re-quote — never bill a surprise
Required on every Metro work order

Manufacturer warranties

The parts we install carry their own warranties too.

The doors, openers, springs, and hardware Metro installs come with manufacturer-backed warranties. Those are documented on your invoice and pass through to you automatically — you don't have to remember to register anything separately.

If a covered part fails inside its warranty window, Metro handles the manufacturer claim on your behalf. You don't ship anything, you don't argue with a 1-800 number — we get the replacement part and we install it.

Common warranty windows for parts we install: doors carry warranties on panels, hardware, and finishes that vary by series. LiftMaster openers carry motor and parts warranties. Spring warranties depend on the spring rating you choose. Specifics for your job are listed on your install invoice.

Door manufacturers
Doors, panels, hardware
Manufacturer warranty
LiftMaster
Openers, motors, accessories
Manufacturer warranty
Spring & hardware brands
Springs, cables, rollers, tracks
Per-part warranty
Lost your warranty docs? Call us — we keep a copy of your install paperwork on file. (770) 526-1214

In practice

What "make it right" actually looks like.

Real situations from the last decade of Metro service calls — and how the Promise handled each one.

Day 4 after install

Door panel arrived with a small dent we missed

Customer noticed it the day after we left. We came back the next morning, replaced the panel from manufacturer stock, no charge. Standard Promise response — that's exactly what the 90-day window is for.

Week 6 after spring replacement

Door felt heavier than it had right after install

We came back, re-tensioned the springs to the door's actual weight, and rebalanced. Took 30 minutes. Customer paid nothing — workmanship coverage applied since the imbalance traced to our initial setup.

Month 2 after opener swap

Wi-Fi setup was buggy after a router upgrade

Not technically a Metro problem — the customer changed routers — but inside the 90-day window, we don't argue. Tech walked them through pairing, tested it twice, left. Make-it-right covers experience, not just defects.

Year 4 after install

Hinge failed on a carriage door

Outside our 90-day window but inside the manufacturer's hardware warranty. We filed the manufacturer claim, picked up the replacement hinge, and installed it. Customer paid only the labor diagnostic — workmanship guarantee covered the install of the new part.

Filing a Promise claim

If something's not right, here's the call.

No portal logins. No claim forms. No fine print. Just the same number you called the first time.

  1. 1

    Pick up the phone.

    Call (770) 526-1214. Tell whoever answers what's happening. They'll pull your install record on the spot.

  2. 2

    We schedule a return visit.

    Usually same day or next day, free of charge if it's inside the 90-day window or covered by workmanship. We send a Metro tech — not a contractor.

  3. 3

    We diagnose and fix on-site, or we order the part.

    If it's a workmanship issue, we fix it that visit. If it's a manufacturer-covered part failure, we file the warranty claim with the manufacturer and order the replacement. You don't deal with the manufacturer at all.

  4. 4

    We follow up.

    Two days after the return visit, someone from our office calls to confirm it's working the way it should. If it isn't, we come back again.

Why the Promise is possible

Because we never subcontract.

The Promise sounds bold compared to most garage door companies — and it is. But the reason most companies can't make it is that they don't actually employ the techs who do the work. They route your call to a 1099 contractor, take a referral fee, and hope nothing goes wrong. When something does, the company you called isn't the company on your driveway.

Metro is structured so that the same person who answered your call, the same person who installed your door, and the same person who comes back to make it right are all on the same payroll. That's how we can put a guarantee in writing and actually mean it.

If we lose money making a job right, that's the cost of running a family business that's been here forty-seven years and plans to be here another forty-seven.

0 Subcontractors. Every truck. Every tech. Every install.
47 Years of standing behind the work. Same family. Same shop.
1,200+ Verified Google reviews from Atlanta neighbors who've called us back.

Promise FAQs

The fine print, in plain English.

What does the lifetime workmanship guarantee actually cover?

The labor and installation work that Metro technicians performed. If something goes wrong because of how we installed it — bracket position, fastener choice, balance setup, opener mounting, etc. — we come back and fix it at no charge for our labor. It does not cover normal wear-and-tear on parts (those are covered by manufacturer warranties), and it does not cover damage from accidents, weather events, or modifications by other parties.

Is the 90-day make-it-right guarantee really "no questions asked"?

Yes. Inside 90 days of any Metro service call, if you tell us you're not satisfied, we come back. We don't gatekeep with a definition of what counts as "covered." If we missed the mark — even on something subjective like how the door sounds, or whether the tech left the garage tidy — we make it right.

What about parts? Are those under Metro's warranty or the manufacturer's?

Parts are covered by their manufacturer's warranty — for doors, LiftMaster for openers, individual brand warranties for springs and hardware. Those windows vary by part and series. Metro documents the warranty terms on your invoice and files claims on your behalf if a covered part fails.

What if my install was done years ago — does the workmanship guarantee still apply?

Yes, for as long as you own the property where Metro installed the door. We keep install records on file. If you're calling about workmanship on an older install, mention the original install date or the address — we can usually find the work order in our system.

What if the person who installed my door no longer works at Metro?

Doesn't matter. The Promise is on Metro, not on any one technician. Whoever's on the schedule that day comes out and stands behind the original work the same way the original tech would.

Is the workmanship guarantee transferable if I sell my house?

It transfers once, to the next homeowner — they just need to call us with the property address. After that, the next owner gets standard customer status. We've kept this rule simple: the people who paid for the install (and the buyer who inherits it directly) are protected; we don't extend it across multiple ownership changes.

How do I file a Promise claim?

Call (770) 526-1214. There's no online form, no portal, no claim number to remember. The same office that booked your install handles the return visit.

Every Metro job carries the Promise.

Forty-seven years of standing behind the work. Same family. Same shop. Same standard.

Call (770) 526-1214
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