Quarterly inspections. Priority dispatch. Locked rates.
Quarterly or semi-annual preventive maintenance contracts for commercial garage doors, fire doors, and dock equipment. Priority dispatch on emergencies, locked-in parts pricing, COI on file before the first visit. Written contract within 48 hours of site walkthrough.
Metro builds preventive maintenance contracts for commercial garage doors, fire doors, and loading dock equipment across the Atlanta metro — quarterly or semi-annual inspection cadence, priority emergency dispatch, locked-in parts pricing, COI on file. Typically 12 or 24 months. Service contract holders cut emergency call volume by ~70% and downtime by 80%+ over their first contract year.
Contract holders go to the front of the queue. Typical response: within 2 hours during business hours, 24/7 on-call rotation after hours.
Common parts (springs, cables, rollers, seal kits, fusible links, slat sections) are quoted at contract rates for the full term. No quarterly increases.
Drop-tests, balance checks, sensor calibration, hardware tightening, lubrication, motor amperage logged per door per visit. Your AHJ and insurer love this paper trail.
Most commercial facilities pay 3–5x more for emergency calls than for preventive maintenance, and pay full retail on parts. A service contract flips both economics.
Visit cadence by door type. Sectional doors: semi-annual (twice yearly) for most installations, quarterly for high-cycle distribution and food service. Rolling steel: semi-annual for industrial, annual for self-storage. Fire doors: annual minimum (NFPA 80 mandates this), quarterly for heavy-traffic openings. Dock equipment: quarterly for hydraulic systems and seals, semi-annual for restraints and lighting.
The inspection checklist. Per visit per door we document: drop-tests where applicable (fire doors, certain rolling steel), balance test, sensor calibration, photo-eye alignment, hardware tightening, hinge and roller lubrication, motor amperage check (catches degradation early), hydraulic fluid level (for dock equipment), restraint engagement test (for vehicle restraints), and visible condition (panel dents, slat damage, seal wear). Photo log of any deficiencies, with recommended remediation and timeline.
Why downtime and parts pricing are the two costs that matter most. A jammed bay door costs roughly $500–$2,000 per hour in lost shipping and labor for most distribution operations. A failed dock leveler is similar. Preventive maintenance prevents most of these — and when failure does happen, contract holders go to the front of the dispatch queue. Parts pricing matters because emergency parts are often 1.5–2x retail; contract holders pay locked-in rates for the full term.
Contract terms. Standard 12 or 24 month terms. Multi-site rollups (5+ sites) get blanket pricing and a single contract document. Renewal escalators capped at typical CPI plus a small margin. Cancellation: 30 days notice for any reason, no penalty. We'd rather earn your renewal than lock you in.
What's NOT included. Major component replacement after end-of-service-life (full door replacement, motor replacement after 10+ years, dock leveler hydraulic system overhaul) — but contract pricing applies, so the labor and parts are at the discounted rate. Storm damage and act-of-god repairs are insurance claims, not warranty work — but we'll handle the diagnostic and quote for your insurer.
Most operators wait until they're in the second or third emergency call of the year before they sign a contract. The math says don't wait. Call (770) 526-1214.
If you're calling for emergencies more than twice a year, your annual cost is already higher than a service contract for the same door count. Plus your downtime exposure is unbounded — we've seen single-door failures cost $20,000+ in lost shipping for distribution operations.
Many commercial insurers and self-insurers now require documented PM on overhead doors, fire doors, and dock equipment as a condition of renewal. The paper trail from a service contract — drop-test results, photo-log inspections, remediation history — satisfies most carriers in a single PDF per door.
Property managers and multi-site operators often have 5–20 vendors handling commercial doors across their portfolio. A single Metro contract consolidates the work under one COI, one billing relationship, and one document trail. Multi-site discounts typically beat the per-site emergency rates significantly.
One vendor across overhead, rolling steel, fire, high-speed, dock, and ongoing service contracts. One COI, one document trail, one warranty path.
Insulated and non-insulated sectional overhead doors for warehouses, fleet bays, and storefronts.
Heavy-duty rolling steel for industrial, security, and self-storage. Cornell, Cookson authorized.
UL-listed fire doors. Annual NFPA 80 drop-test inspection with documented certification for your AHJ.
High-cycle roll-up doors for cold storage, food service, manufacturing, and clean rooms.
Levelers, seals, restraints, lighting. Rite-Hite, Kelley, Pentalift, Serco authorized.
Tell us about your facility — door count, services needed, COI requirements. We respond within one business day.
Commercial scope and complexity vary too widely to publish a flat rate, so we don't. What we do guarantee: a written quote within one business day of site walkthrough, line-item detail on labor and parts, and the same hourly rate seven days a week (no nights/weekends premium).
Site walkthrough, then a written quote within one business day. Line-item labor + parts. The number on your estimate is the number on your invoice.
Weekday, weekend, after-hours — same hourly rate. We schedule commercial work around your operating hours so you don't lose a shift. Only emergency dispatch carries an after-hours premium.
Lifetime workmanship on Metro installs. OEM warranty on parts passes through to you. Service contract holders get locked-in parts pricing for the contract term.
$2M general liability + workers' comp · COI same day · Service contracts available
For COI requests, RFPs, or multi-site quotes email service@metrogaragedoorsinc.com or call (770) 526-1214.
Call now for same-day commercial response across the Atlanta metro — or request a written quote and we'll respond within one business day. COI same day.
