We'll be there today.
Both torsion springs replaced in one visit, same-day across the Atlanta metro. Standard or high-cycle (25,000-rated) springs available — sized to your specific door, never guessed. Quoted in writing, with lifetime workmanship on the labor. Family-owned since 1979, dispatching from Douglasville and Alpharetta with W-2 Metro techs only — no subcontractors.
Metro replaces both torsion springs in one visit, sized to your specific door's weight. Standard 10,000-cycle springs and high-cycle 25,000-rated upgrades both stocked on every truck — the high-cycle option lasts roughly 2.5x longer for a small per-spring premium. Quoted in writing before any work begins. Lifetime workmanship. Family-owned, never subcontracted, dispatching from two Atlanta-metro locations since 1979.
The other spring has the same age, the same wear, and the same cycle count as the one that just snapped — usually days or weeks behind. Replacing both in one visit costs less than two single-spring calls and resets the failure clock evenly.
Spring tension must match your door's weight to within a few pounds. We weigh the door (or use the manufacturer's spec for the exact panel + insulation combo), then install springs sized for that weight. Wrong-size springs make the door tear itself apart over time and void manufacturer warranties.
Every spring replacement is covered by The Metro Promise — lifetime workmanship plus a 90-day make-it-right guarantee. If a spring we installed snaps under normal use, we come back. The spring manufacturer's warranty passes through to you.
It's also the most dangerous to fix wrong. Here's what's actually going on, what we install, and why the upgrade math usually wins.
Springs are rated by cycles, not years. One cycle = one open + one close. The standard torsion spring shipped with most builder-grade doors is rated for 10,000 cycles. At typical residential use of 1–2 cycles per day, that's roughly 10–15 years of life. Heavy-cycle households (5+ cycles per day, common with multiple drivers, work-from-home, or kids in and out) burn through standard springs in 5–7 years. Atlanta humidity and lake-adjacent garages (Acworth, Lake Allatoona, Sweetwater Creek) accelerate corrosion and shorten lifespan further.
Why both springs always go in pairs. When one spring snaps, the other has experienced the same wear, the same Georgia humidity, and the same number of cycles. The unbroken spring is typically days or weeks behind the broken one — replacing only the broken one means a second emergency call inside the year, plus the door operates with mismatched-tension springs in between (which damages the opener motor and rollers as the door binds). The labor on a one-spring vs. two-spring call is essentially the same; the parts cost difference is tiny relative to a second service trip.
Standard 10,000-cycle vs. high-cycle 25,000-rated springs. High-cycle springs use heavier-gauge wire and more robust paint or galvanized coatings. They add a small per-spring premium and last 2.5x longer. For most Atlanta households that's a paid-back upgrade well before the second decade — especially after a first-spring failure, since you're already paying the labor. Heavy-cycle households and lake-adjacent homes get the most ROI from the upgrade. We carry both inventories on every truck.
Why DIY spring replacement is dangerous. A wound torsion spring stores roughly 200 lbs of stored tension. When the winding bar slips during a DIY attempt, the spring releases that tension explosively in a fraction of a second. DIY winding accidents send people to the ER every year. Spring sizing also requires matching to your door's weight to within a few pounds — getting it wrong tears the door, the rollers, and the opener apart over the next year of operation, and voids the manufacturer warranty.
Our process. Block the door with vise grips, secure the rollers, wind down the broken spring's residual tension carefully, remove both springs, install the new pair, wind to spec turns based on your door's weight + travel height, balance-test (the door should hold mid-travel without the opener), lubricate the new coils with a non-residue silicone, and demonstrate. From arrival to handoff: typically 60–90 minutes for a single-door, 90–120 for a double.
If any of these describe your door right now, don't operate it. The door can drop unexpectedly when a weakened or broken spring releases. Call (770) 526-1214 — we're at most Atlanta-metro driveways the same business day.
Most common emergency call. The bang is the spring releasing its stored tension when the wire fatigues through. The door is now too heavy for the opener to lift and may not be safely manually liftable either. Don't try to lift it (200+ lbs without spring tension). Block the door, call us, we replace both springs in one visit.
Early-warning sign. Springs lose their winding force gradually over the last 5–10% of their cycle life. The door starts feeling heavy, the opener strains, the door may come down faster than usual. Replace before the spring snaps — same job, cheaper than the emergency call after it breaks. Often we catch this on annual tune-ups.
An intact torsion spring is one continuous coil. A broken one shows a clear gap of 1–4 inches where the wire separated. Once you see the gap, the door can drop on its weight if operated. Don't run it. We bring the matching pair on the truck and replace both in 60–90 minutes.
A spring failure usually exposes other end-of-life parts. While we're on-site for the spring swap, we can address any of these in the same visit — quoted in writing, your call to approve.
Cables often fray when springs lose tension or snap. Galvanized upgrades available for lake-area homes.
Worn rollers stress the spring and opener. Nylon high-cycle upgrade is quieter and longer-lasting.
Springs, cables, rollers, panels, openers — all repairs we handle, all in one place.
A door operating on bad springs strains the opener motor. Worth checking after any spring fix.
22-point inspection catches spring fatigue, cable fray, and roller wear before they become emergencies.
GreenSky financing through Synovus Bank. 0% APR options available on qualifying installations.
Background reading on garage door mechanics from our team's field notes.
Why door weight matters for spring sizing, opener horsepower, and DIY safety — with weight ranges by door type and material.
Every part of a residential garage door — what each component does, what wears out first, and what you can safely check yourself.
Every spring we install is sized to the door's weight, wound to spec, and balance-tested before we leave. Every job gets a photo for your records.
When Metro answers the phone, a Metro tech shows up. Never a subcontractor. Trained in our Douglasville shop on spring sizing, winding tension, and safety procedure. W-2 employees in branded Metro trucks.
Want to meet the full team? See every Metro tech →
Spring replacement pricing varies by door size, weight, and spring grade — so we don't publish a flat rate. What we do guarantee: an upfront written estimate before any work begins, the parts and labor itemized, and a repair backed for life.
Standard spring pair, high-cycle pair, and any related hardware (cables, rollers if recommended) priced before we start. The number on your estimate is the number on your invoice.
Every Metro technician is a W-2 employee. Never a subcontractor. Trained in our Douglasville shop on spring sizing and winding procedure. Branded trucks. The name on the door matches the name on the paycheck.
Lifetime workmanship + 90-day make-it-right. If a spring we installed snaps under normal use, we come back. The spring manufacturer's warranty passes through to you.
What you see is what you pay — same price across the metro, backed for life.
"Spring snapped at 6 AM before work. Called Metro at 7. Brandon was in my Stewart Mill driveway by 9:15. Quoted in writing, both springs replaced with 25,000-cycle high-cycles, balance-tested, gone by 10:30. No upsell, no surprise fees. The whole job ran exactly what the written estimate said."
"Both springs replaced on our Country Club of the South home — Jake recommended high-cycles since we're a heavy-cycle household with three drivers. Came up from the Alpharetta location, on-site by mid-morning, gone by lunch. Door is quieter than it's been in 10 years. Worth every dollar."
"Cable on the lake-house door was rusty and the spring snapped in the same week. Metro replaced both springs with galvanized high-cycles AND swapped both cables to galvanized in the same visit. Honest about what needed doing now vs. what could wait. The whole door operates like new."
Based on 1,200+ reviews across both Metro locations — 4.9★ on Google, A+ on BBB, 4.9★ on HomeAdvisor, 4.9★ on Thumbtack · Read all reviews →
West and South Atlanta calls dispatch from our Douglasville HQ; intown East Atlanta + Buckhead + Brookhaven calls dispatch from our Alpharetta location. Closest crew, closest truck, same standard.
Outside our Phase 1 cities? Call (770) 526-1214 — we serve 100+ Atlanta-metro neighborhoods.
Don't see your question? Call us — we love nerding out on doors.
Call now for same-day spring replacement across the Atlanta metro — both springs replaced in one visit, quoted in writing, lifetime workmanship.
