Stuck door? We come today.
Broken spring, snapped cable, door jammed half-open, car trapped inside, these do not wait. Metro dispatches same-day emergency service across the Atlanta metro, with calls answered 24/7 and a real Metro tech, never a subcontractor, on the way. Quoted in writing before any work begins. Family-owned since 1979, Douglasville HQ + Alpharetta.
Metro handles broken springs, snapped cables, off-track doors, jammed openers, and doors stuck open or shut, dispatched same-day across the Atlanta metro with calls answered 24/7. A real Metro technician arrives, diagnoses on-site, and quotes in writing before any work begins. Family-owned, never subcontracted, dispatching from two Atlanta-metro locations since 1979.
Calls are answered 24/7, seven days a week. When you call Metro during an emergency you reach our team, not a call center or a machine. Most Atlanta-metro emergencies get a same-day dispatch, and we give you a real arrival window on the call, not a vague "sometime today."
Every emergency call is run by a W-2 Metro technician in a branded truck, never a subcontractor with a markup. They arrive stocked with the common failure parts, springs, cables, and rollers, so most emergencies are fixed on the first visit instead of a scheduled callback.
Even in an emergency, you get the number in writing before any work begins. No surprise surcharge games, no "the price went up once I opened it." The same honest pricing we run on a scheduled call, backed by lifetime workmanship and a 90-day make-it-right guarantee.
Some garage door failures are cosmetic. Others trap your car, expose your home overnight, or put a 150-pound door under dangerous tension. Here is how Metro triages the calls that need same-day service, and what we bring to fix them on the first visit.
Broken torsion spring. The most common true emergency. A snapped spring leaves the door far too heavy to lift safely, the opener straining or refusing to move it, and the door often stuck shut with the car trapped inside. Do not force it, and do not disconnect the opener and yank, a door on a broken spring can drop with real force. We arrive with matched replacement springs sized to your door, swap the pair, and balance-test before we leave.
Door stuck open or off its track. A door frozen half-open leaves your home and everything in the garage exposed, and an off-track door can fall. Common causes are a snapped cable, a broken roller, a track bent after a bump from a vehicle, or a spring failure. We re-seat the door safely, replace the failed part, and re-align the track to spec so it closes and locks tonight.
Snapped cable or door hanging crooked. When one lift cable breaks, the door goes lopsided and binds in the track, often jamming completely. Running the opener at that point can bend panels or damage the track. We replace cables in matched pairs and re-tension so the door tracks square again.
Opener dead with the car trapped. If the opener quit and you cannot get the car out, we can usually get you moving same-day, whether the fix is the opener itself (a blown board, stripped gear, or bad capacitor) or a door problem the opener was fighting. If the opener is beyond a sensible repair, we tell you straight and quote a replacement rather than nurse a dead unit.
What we do not call an emergency (and will save you money on). A door that is simply noisy, a little slow, or slightly out of balance is not an emergency, it is a maintenance visit you can schedule at normal rates. We will tell you honestly when your situation can wait a day or two for a standard appointment instead of a same-day slot. Catching wear early on a tune-up is always cheaper than the emergency after the snap.
If any of these is happening, do not force the door. Call (770) 526-1214, most Atlanta-metro emergencies get same-day service.
A gunshot-loud bang followed by a door that is suddenly too heavy to open is a snapped torsion spring nearly every time. Do not try to force it up or drive the opener against it, you can bend panels or hurt yourself. Leave it down and call us. We arrive with matched springs and balance-test the fix.
A door frozen partway leaves everything inside reachable. The usual culprits are a snapped cable, a broken roller, or a track knocked out of line. We secure the door, replace the failed part, and re-align the track so it closes and locks tonight.
Whether it is a dead board, a stripped gear, or a door problem the opener was fighting, we get you moving same-day. If the opener is past a sensible repair, we quote a replacement straight instead of nursing a dead unit.
Most emergencies trace back to one of these failures. Each is quoted in writing, and we can handle it on the same visit.
The number-one emergency. Snapped torsion spring, door too heavy to lift, matched-pair replacement and balance test.
A broken lift cable throws the door crooked and jams it in the track. Replaced in matched pairs and re-tensioned.
Dead opener with the car trapped? Board, gear, and capacitor faults diagnosed and fixed same-day where sensible.
A shattered roller can throw a door off its track. Nylon high-cycle upgrade runs quieter and lasts longer.
Springs, cables, rollers, panels, openers, every repair we handle, all in one place.
GreenSky financing through Synovus Bank. Spread the cost of a larger emergency repair or a door replacement.
Background reading on the failures behind most emergency calls, from our team's field notes.
Broken springs, off-track doors, and trapped cars, secured and repaired same-day, quoted in writing on-site.
When Metro answers the phone, a Metro tech shows up. Never a subcontractor. Trained in our Douglasville shop on spring, cable, and opener failures. W-2 employees in branded Metro trucks stocked to fix it on the first visit.
Want to meet the full team? See every Metro tech →
An emergency is stressful enough without price games. We diagnose on-site, quote every line in writing before we start, and the number you approve is the number you pay, same honest pricing as a scheduled call.
The spring, cable, opener part, or track work priced before we start. No emergency markup added once the door is open. The number on your estimate is the number on your invoice.
Every Metro technician is a W-2 employee, never a subcontractor. Trained in our Douglasville shop. Branded trucks stocked with common failure parts. The name on the door matches the name on the paycheck.
Lifetime workmanship plus 90-day make-it-right. If a part we installed fails under normal use, we come back. The manufacturer's part warranty passes through to you.
What you see is what you pay, same price across the metro, backed for life.
"Spring snapped on a Sunday and my car was stuck in the garage. Called Metro, an actual person answered, gave me a two-hour window, and the tech showed up with the right springs on the truck. Fixed and balance-tested before dinner. No weekend surcharge nonsense either."
"Door was stuck half-open overnight after a cable broke and I panicked about the house being wide open. Metro secured it same-day, replaced both cables, and re-aligned the track. Quoted me before touching anything. Total lifesaver."
"Opener died with the car trapped inside before a work trip. Metro got someone out that afternoon, turned out to be a burned-out board, and had me moving in under an hour. Honest, fast, and they told me the opener had years left rather than upselling a new one."
Based on 1,200+ reviews across both Metro locations, 4.9★ on Google, A+ on BBB, 4.9★ on HomeAdvisor, 4.9★ on Thumbtack · Read all reviews →
West and South Atlanta calls dispatch from our Douglasville HQ; intown, Buckhead, and northeast calls dispatch from our Alpharetta location. Closest crew, closest truck, same standard.
Outside our Phase 1 cities? Call (770) 526-1214, we serve 100+ Atlanta-metro neighborhoods.
Don't see your question? Call us, we love nerding out on doors.
Same-day emergency garage door repair across the Atlanta metro. Calls answered 24/7, real Metro techs, quoted in writing before any work begins. Lifetime workmanship, 90-day make-it-right.
