Everything Atlanta homeowners ask us most — pricing, springs, openers, warranty, brands, scams, and the stuff most companies won't put in writing. Family-owned since 1979.
Most repairs are fixable in a single visit. Here's how Metro handles broken-spring mornings, stuck-open doors, and trapped cars.
In most cases, yes. Our trucks carry parts for the most common Atlanta-area garage door repairs — springs, cables, rollers, hinges, sensors, and standard opener parts. Call before 2 PM and we'll typically have a Metro tech at your door the same day. Phones are answered 24/7, seven days a week.
Yes. We answer the phone 24/7, including nights, weekends, and holidays. Emergency dispatch is available for safety issues like a door stuck open, a car trapped inside, or a commercial door that won't lock down. Standard same-day service runs Monday–Saturday 7 AM–7 PM and Sunday 9 AM–5 PM.
Typical same-day arrival is within 2–4 hours of your call across the Atlanta metro. Our trucks dispatch from Douglasville and Alpharetta, so most homes in Cobb, Douglas, Fulton, Cherokee, and Paulding counties are within range. We confirm a window when you book and text you when the tech is on the way.
Don't try to force it closed. A door stuck open usually means a broken spring, snapped cable, or off-track panel — forcing it can damage the opener motor or warp the panels. Call us, lock interior doors leading to the garage, and we'll get a tech out the same day. Most stuck-open doors are fixed in a single visit.
Yes. Tell the dispatcher when you call — we prioritize car-trapped jobs. If the door is mid-position and unsafe, the tech can usually get the door open, secure it, and either complete the repair on the spot or return with parts. We don't charge a separate emergency surcharge for daytime same-day visits.
Repair pricing is real-world, not website-flat. Here's exactly how we quote and why we don't run the bait-and-switch playbook.
Repair pricing is based on the part needed, the door size and weight, and the time on site. We diagnose at your home, give you a written quote before any work begins, and the number on the estimate is the number on the invoice. No surprise add-ons, no charges that weren't in the original quote.
Because real garage door pricing depends on the door — single vs. double, wood vs. steel, standard vs. high-cycle springs, opener brand, age. Anyone publishing flat "$X repair" pricing is either teasing you in or hiding fees. We'd rather diagnose, quote in writing, and let the price stand for itself.
No. The written quote is the price you pay. The only time it changes is if we discover something during the repair that you and the technician agree to add — and even then, you sign off on the new total before we proceed. No mid-job upsells, no phantom labor charges.
Yes. New-door estimates are in-home and itemized. The technician measures, walks through panel options, opener compatibility, insulation R-values, and warranty levels, then leaves you with a written quote good for 30 days. No high-pressure tactics, no "today-only" pricing games.
Many low-price ads are bait. The companies that lead with "$29 service call" or "$49 spring repair" make it up by upselling once the truck arrives — bundling unnecessary parts, charging for non-existent labor, or using inferior springs that fail in two years. Metro's quote stands on its own. We've been here since 1979 because we don't run that playbook.
The #1 reason Atlanta homeowners call us. Lifecycle, why both go at once, torsion vs. extension, and why "spring repair" isn't really a thing.
Torsion springs are rated for a finite number of cycles, typically 10,000–20,000 (about 8–15 years of normal use). When they reach their limit they snap, often with a loud bang that sounds like a gunshot. The door becomes too heavy to lift safely. Don't try to operate it — call us and we'll replace both springs the same day.
No — and don't try. A standard double garage door weighs 150–250 pounds and the springs are what counterbalance it. With a broken spring, the door is pure dead weight. Lifting it can throw out your back, slam down on a person or car, or rip the opener off the ceiling. Wait for the tech.
Garage door springs wear at the same rate — if one snapped, the other is days or weeks from failing too. Replacing both at once costs only marginally more than one and saves you a second emergency service call. It's the industry standard for any reputable shop.
Standard 10,000-cycle springs typically last 7–9 years for an average household. High-cycle 20,000 or 25,000-cycle springs run 12–20+ years and are worth the upgrade if you use the door as your primary entrance. We list the cycle rating on every quote so you know exactly what you're buying.
Torsion springs sit on a horizontal bar above the door and store energy by twisting — they're safer, last longer, and are standard on most modern garage doors. Extension springs run along the horizontal tracks and stretch when the door closes; they're older technology and required safety cables to prevent injury if they snap.
Replaced. A torsion spring can't be welded, re-tensioned, or patched — once it snaps, the steel has fatigued through. Anyone offering to "repair" a broken spring is wasting your money or putting you in danger. Replacement with proper-gauge springs is the only safe fix. See spring replacement →
Why your remote stopped working, when to repair vs. replace, and what's worth upgrading on a 10-year-old opener.
It's usually one of four things: dead remote battery, an unplugged or tripped opener, misaligned safety sensors (the LED on the sensor is blinking), or a logic-board failure on older units. The first three are easy fixes. If none of those, the opener may need reprogramming or replacement — we can diagnose in 15 minutes.
If the opener is under 12 years old and the issue is a gear, capacitor, or sensor, repair makes sense. If it's older, a chain-drive screamer, or lacks safety sensors and rolling-code security, replacement is smarter — modern LiftMasters are quieter, smartphone-connected, and back-up battery capable for under what a major repair on an old unit costs.
For most Atlanta homes we recommend LiftMaster's Wi-Fi-enabled belt-drive openers (8500W, 8550W, or 87802 series). They're quiet enough for over-bedroom installations, integrate with myQ, Apple Home, Google Home, and Amazon Key, and include battery backup so the door works in a power outage — required by Georgia code on new installs.
Often yes, with a retrofit hub like the Chamberlain MyQ Smart Garage Hub (a third-party retrofit) or a third-party opener like Tailwind iQ3. We can install one during a tune-up if your opener is compatible. If your opener is older than 1993 and lacks safety sensors, replacement is the smarter path.
A well-maintained residential opener lasts 12–15 years. Chain-drive units on the higher end of that, belt-drive units in the middle, screw-drive on the shorter end. Commercial openers run 10+ years depending on duty cycle. Annual tune-ups, balanced springs, and lubricated rollers all add years to opener life.
Cables, rollers, tracks, and the sudden symphony of garage-door noise.
Stop using it. A cable that's slipped off the drum will shred under tension, potentially damaging the door, opener, or anyone standing nearby. Cables work in pairs and we replace both when one fails. Same-day cable replacement →
Standard plastic or steel rollers last 5–10 years and start to flake, squeal, or bind toward the end. Nylon rollers with sealed bearings — what we install — typically run 15–20 years and operate dramatically quieter. Roller replacement is one of the most underrated upgrades for an aging door.
Minor bends from a bumped track can sometimes be straightened on site if the steel hasn't kinked. Hard impacts — typically a vehicle hitting the door — almost always require track replacement, and often panel replacement too. We assess in person and quote both options when applicable.
Sudden loud operation is usually one of three things: dry hinges and rollers (lubrication fixes it), worn rollers themselves (replacement is the fix), or a worn opener gear or chain (opener service). Annual tune-ups catch all three before they become emergencies.
Brands, materials, insulation, install timing, and what the warranty actually covers.
A standard residential single-door swap runs 3–4 hours; a double door is 4–6 hours. Custom carriage-house installs or doors with windows, smart openers, and trim work can run a full day. We schedule one job per truck per day so you get the tech's full attention.
Wayne Dalton, CHI, Amarr, Raynor, and Overhead Door — every major North American brand. Opener brands include LiftMaster (ProVantage Dealer), Genie, Chamberlain, and Marantec. We'll match the spec to your home and budget rather than push a single brand.
If your garage is attached, has rooms above it, or doubles as a workshop or gym — yes. Insulated doors run R-9 to R-18+ and meaningfully reduce summer/winter temperature swing in the garage and adjacent rooms. They're also quieter and more dent-resistant. The upcharge over a non-insulated door pays for itself within a few years on energy alone.
Steel is the workhorse — strongest dent resistance, lowest maintenance, best value. Wood looks beautiful and pairs well with traditional architecture but needs refinishing every few years. Composite (faux-wood overlay on steel) gives you the wood look with steel durability. We bring samples to every estimate so you can see them next to your house.
Manufacturer residential warranties range from 3-year limited up to lifetime on premium series, covering panels, hardware, and finish. Specifics depend on the brand and model — we include the manufacturer warranty card with every install plus our own lifetime workmanship coverage on top.
What's covered, what isn't, and what happens when something we touched needs touching again.
Every Metro repair and installation is backed by lifetime workmanship coverage plus our 90-day make-it-right guarantee — in writing. If anything we touch isn't right, we come back and fix it. No fine print, no questions, no diagnostic charge for warranty calls. We'd rather earn the next call than win the current one.
If you're not satisfied with any aspect of the work in the first 90 days — quality, fit, finish, anything — we come back and make it right at no charge. No deductible, no diagnostic fee, no judgment call from our side. Tell us what's wrong and we fix it.
No. If a part we installed or work we performed needs attention during the warranty period, the callback visit and any required adjustments are free. The only time you'd see a charge is if a separate, unrelated issue surfaces during the visit and you ask us to address it — and we'd quote that in writing first.
We replace it at no charge and absorb the labor. Manufacturer-defect failures are covered by the brand warranty (LiftMaster, etc.); workmanship failures are covered by our lifetime guarantee. We've built our reputation on honoring both — call (770) 526-1214 and we'll dispatch a tech.
Both Metro locations have served the Atlanta metro continuously since 1979.
We cover the Atlanta metro from two locations — Douglasville and Alpharetta. Core service area: Atlanta, Marietta, Alpharetta, Douglasville, Hiram, Powder Springs, Acworth, Kennesaw, Roswell, Smyrna, Austell, and Lithia Springs. Surrounding zip codes are served as routes allow — call us with your address.
Yes — our flagship showroom is at 12871 Veterans Memorial Hwy, Douglasville, GA 30134. We have full-size door samples, opener demos, and a design consultant on staff. The Alpharetta location also serves customers north of the perimeter. Hours: Mon–Sat 7 AM–7 PM, Sun 9 AM–5 PM.
We charge a standard diagnostic fee for service calls, which is disclosed when you book. The fee is applied toward the repair if you proceed — so if you authorize the work, the diagnostic effectively goes away. New-door estimates are free with no trip fee.
Why we say "real Metro techs" so much, and how to spot the companies that aren't.
Since 1979. We're a family-owned, family-operated Atlanta company — 47 years and three generations in the same business. Both our Douglasville and Alpharetta locations have served customers continuously since the founding year. We're not a franchise and not a private-equity roll-up.
Every Metro technician is a W-2 Metro employee — never a subcontractor, never a 1099 day-laborer. They wear Metro uniforms, drive marked Metro trucks, and answer to Metro management. When you call us, a Metro tech shows up. That's a hard rule and the biggest reason customers stay with us for decades.
Three red flags: prices that seem too good to be true ("$29 service call"), high-pressure upsells the moment the tech arrives, and unmarked trucks with no company name. Reputable shops show up in branded trucks, give written quotes before work begins, and have a verifiable business address. Check Google reviews from the last six months.
Yes. Metro Garage Doors is fully licensed in Georgia, bonded, and carries general liability insurance. Certificates are available on request before any commercial or HOA-required work. Every tech is also covered under our workers' comp policy — meaning you have zero liability if something happens on your property.
It's a bait-and-switch tactic: lure you with a $29 service-call ad, then "discover" that you need new springs, new cables, new rollers, and a new opener — all on the same visit. Metro's quote is itemized, written, and given before we touch the door. The number you see is the number you pay.
Service-call flow, prep, and the three ways to book.
The tech arrives in a marked Metro truck within your booked window. They greet you, listen to the issue, inspect the door (5–10 minutes), and give you a written quote with line items. If you approve, they fix it — most repairs done in 30–90 minutes. They demo the fix, walk through what was replaced, and collect payment. Done.
We strongly prefer it for the first visit so we can walk through the issue and quote in person. For warranty callbacks or simple lubrication tune-ups, we can sometimes work with the door alone if you leave a code or have a smart-opener app. Tell us when you book and we'll work with your schedule.
Move cars out of the garage if possible, clear a 3-foot path to the door interior, and have any opener remotes, keypad codes, or smart-app logins handy. If you have specific concerns or a quote from another company, have it nearby — we'll review it with you. Otherwise just be available when the tech arrives.
Three ways: call (770) 526-1214 (24/7), book online via the Schedule Now button anywhere on this site, or send us details through the contact form. Online bookings get same-day confirmation during business hours and we hold your slot the moment you submit.
Annual tune-ups, DIY lubrication that actually helps, and the 22-point checklist.
Once a year for an average household — or every six months if your garage door is your primary entrance and runs more than four cycles a day. Annual tune-ups catch worn rollers, slipping cables, opener wear, and out-of-balance springs before they become emergencies, and they typically pay for themselves in extended part life.
Yes — and you should, twice a year. Use a silicone-based or lithium-based garage door lubricant (not WD-40, which is a degreaser) on hinges, rollers, and the torsion spring. Wipe excess off the tracks. Skip the opener chain if you have a belt-drive. A two-minute job that adds years to door and opener life.
A 22-point inspection: spring tension and balance, cable wear, roller condition, hinge tightness, track alignment, lubrication of all moving parts, opener chain or belt tension, force and travel-limit calibration, safety-sensor alignment and test, photo-eye reverse test, weather-seal inspection, and a written report of anything that's borderline. Most tune-ups run 45–60 minutes.
For property managers, fleet operators, fire departments, and industrial accounts.
Yes. Commercial overhead doors, rolling steel, fire-rated doors, high-speed doors, and loading-dock equipment — repair, install, and service contracts. We work with property managers, HOAs, fleet operators, fire departments, and industrial accounts across the Atlanta metro. See our commercial page or call for a site visit.
Yes, for commercial accounts. We offer monthly and quarterly preventive-maintenance contracts with priority dispatch, after-hours coverage, and discounted parts. Common for warehouses, fleet facilities, automotive shops, and multifamily properties. Call (770) 526-1214 and ask for the commercial team.
For repairs, opener replacements, or full new-door installs.
Yes — we offer GreenSky financing (issued by Synovus Bank) with three plans: 0% APR for 12 months on smaller jobs, reduced-rate plans for mid-size projects, and longer-term plans for full new-door installations. Apply online in minutes; decision in seconds. See /financing/ for plan details and the application link.
Both. Our GreenSky plans cover repairs, opener replacements, and full door installations. The shorter 0%-APR plan is popular for repair jobs that you'd rather not put on a credit card; the longer plans make sense for new-door installs where the monthly is the deciding factor. Same application, same approval flow.
Real Metro techs answer the phone — not a call center, not a script. Same-day service across the Atlanta metro, family-owned since 1979.
Call now or book online — phones answered 24/7, real Metro techs on the road across the Atlanta metro.
